Refund Policy

**Return/Refund Policy for 7HerbsMaya.com**

At 7HerbsMaya, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to return a product. Therefore, we have outlined our Return/Refund Policy to ensure a seamless experience for our valued customers.

**1. Eligibility for Return/Refund:**
    - Products must be unused, in their original packaging, and in the same condition as received.
    - The request for a return/refund must be made within 7 days of the delivery date.
    - To initiate a return/refund, the customer must provide proof of purchase, such as the order number or receipt Etc.

**2. Non-Returnable Items:**
    - Products that have been opened, used, or damaged by the customer.
    - Items purchased during clearance sales or promotions, unless they are defective or damaged upon arrival.

**3. Return Process:**
    - If you wish to return an eligible product, please contact our customer service team at contact Info@7Herbmaya.com or +91-9315038979 to request a Return Merchandise Authorization (RMA) number.
    - Pack the product securely, including all original packaging, and clearly mark the RMA number on the package.

    -  Our Executive Will update you regarding your Return Pick-up date and time.
    -  Ship Or HandOver the package to the address provided by our customer service team.
    - Once we receive the returned item and verify its eligibility, we will initiate the refund process.

**4. Refund Process:**
    - Refunds will be issued to the original payment method used for the purchase.
    - Please allow [14 business days] for the refund to be processed and reflected in your account, depending on your payment provider's policies.
    - Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.

**5. Defective or Damaged Products:**
    - If you receive a defective or damaged product, please contact us immediately upon receipt.
    - We may require photographic evidence of the defect or damage to facilitate the return/refund process.
    - Once the defect or damage is confirmed, we will provide instructions for returning the item or arrange for a replacement at no additional cost.

**6. Exchange Policy:**
    - We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

**7. Customer Satisfaction Guarantee:**
    - Your satisfaction is our priority. If you have any concerns or questions about our products or services, please don't hesitate to contact us.
    - We are committed to resolving any issues promptly and ensuring your shopping experience with 7HerbsMaya is positive.

**8. Policy Updates:**
    - We reserve the right to update or modify this Return/Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on 7HerbsMaya.com, you agree to abide by the terms and conditions outlined in this Return/Refund Policy. If you have any questions or require further assistance, please contact our customer service team.

Thank you for choosing 7HerbsMaya. We appreciate your business and look forward to serving you again in the future.

Team 7HerbMaya
info@7HerbMaya.com
https://7herbsmaya.com

Our Return and Refund Policy was last updated 22 March 2024

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: yourscaretoys@gmail.com Or Call +91-9315038979